Frequently Asked Questions
Everything you need to know about your gear and our service.
How do I choose the correct racket grip size?
Most adult players use a grip size between 4 1/4 and 4 1/2 inches. You can measure yours by placing a ruler from the bottom lateral crease of your palm to the tip of your ring finger.
Do you offer professional racket stringing services?
Yes, we offer custom stringing. You can select your preferred string type and tension on the product page, and our certified stringers will prepare your racket before shipping.
What is your return policy for tennis shoes?
We accept returns on footwear within 30 days of purchase, provided they are in unworn, brand-new condition with the original tags and box.
How long does shipping take for heavy equipment like ball machines?
Due to their size, ball machines are shipped via freight and typically arrive within 7-10 business days. Standard gear usually arrives in 3-5 business days.
Do you offer team or bulk discounts?
We offer special pricing for schools, clubs, and coaches. Please contact our sales team with your order requirements to receive a custom quote.
Are the tennis balls sold in pressurized cans?
Yes, all our premium tennis balls are shipped in vacuum-sealed, pressurized cans to ensure maximum bounce and performance upon opening.